Yes, all Menela products are cruelty-free. We do not test our products on animals and are committed to ethical practices.

Yes, Menela accepts gift cards as a payment option. You can enter your gift card or store credit code at checkout to apply the balance to your purchase.

Currently, Menela does not support splitting payments across multiple payment methods. You will need to use a single payment method for each purchase.

Yes, you can view your order history by logging into your account and navigating to the “Order History” section.

You can contact Menela customer support through our “Contact Us” page on the website. We offer support via email and phone to assist with any inquiries or concerns.

If you forgot your password, click on the “Forgot Password” link on the sign-in page and follow the instructions to reset your password via email.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

To create an account, click on the “Sign In/Register” link at the top of the page, then select “Create an Account” and follow the prompts to enter your information.

To update your personal information, log into your account, go to “Account Settings,” and edit your details as needed. Be sure to save any changes before exiting.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive a confirmation email once the refund is completed.

Yes, it is safe to use your credit card on the Menela website. We use industry-standard encryption technologies and secure payment gateways to protect your personal and financial information.

Menela is a family-centric beauty brand that offers high-quality henna, pigments, skincare products, and accessories. We focus on providing innovative and affordable beauty solutions to enhance appearance and boost confidence.

Menela accepts returns on unopened and unused products within 30 days of purchase. Please visit our “Shipping and Returns” page for detailed instructions on how to return a product.

Menela offers shipping options to various locations. Shipping fees and delivery times may vary based on the destination. You can find detailed shipping information on our “Shipping and Returns” page.

Menela accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), Stripe, Apple Pay, Google Pay, and other secure online payment options.

If your payment method is declined, please double-check your card details, ensure you have sufficient funds, and try again. If the issue persists, contact your bank or payment provider for assistance or reach out to Menela customer support for further help.

Menela products are made using top-tier ingredients and are manufactured in Brazil, following strict quality control standards to ensure the highest level of safety and effectiveness.